Privacy at EMARQUE Support

• Account. Your email (required — the key we sign you in with and where we send your sign-in links), name, and optionally your phone number so ops can reach you about your build or warranty.
• Orders + warranty. Your EMARQUE PC build details, order history, warranty records, and serial numbers. Entered by EMARQUE ops when you become a customer.
• Sessions. The device that signed in (browser type, approximate IP) — only used to keep your session active and to spot suspicious sign-in attempts.
• Sign-in attempts. A 90-day log of sign-in events (when, from where) for fraud detection. No payment data — Shopify holds that.

One reason only: to give you a customer dashboard where you can see your PC, your warranty, your orders, and updates from EMARQUE. We do not sell your data, run third-party ads, or share it with any party outside EMARQUE Technologies Sdn. Bhd. and the operational services that make this app work (Supabase for database, Vercel for hosting, Resend for transactional email).

• Account + orders + warranty. For as long as you have an active account, plus 7 years after account closure (Malaysian tax + warranty record-keeping requirements).
• Sessions. 30 days from your last sign-in. Sliding window — using the app extends the session.
• Sign-in attempts. 90 days, then automatically purged.
• Server logs. 90 days on our hosting provider (Vercel), then automatically purged.

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access a copy of the data we hold on you
• Correct any inaccurate data
• Withdraw consent (this closes your EMARQUE Support account)
• Limit processing (e.g. opt out of marketing email, or remove your phone number)

To exercise any of these rights today, message us on WhatsApp +6014 398 1914. Turnaround is one working day for export, two working days for full deletion (we coordinate with our hosting provider to purge backups). Self-service buttons for this land in the next release.

We use exactly one cookie: emarque_hub_session — an opaque session token, http-only, set when you sign in, cleared when you sign out. No tracking cookies, no advertising cookies, no third-party analytics cookies.

The full PDPA-compliant version is in progress (target: before the next batch of customer onboarding). When it ships, we will email every signed-up customer with a 14-day notice period. The last update date is shown at the top of this page.

EMARQUE Technologies Sdn. Bhd. (Petaling Jaya, Malaysia) — the data controller for everything on EMARQUE Support.